NOUR MAISON LTD - Refund Policy

Last Updated: 10-Nov-2024

At NOUR MAISON LTD (trading as Nour Maison Café and Brasserie), we are committed to ensuring your complete satisfaction. This Refund Policy clearly explains when and how you may be entitled to a refund.

1. When You Are Entitled to a Refund
You are entitled to a full refund if your order does not arrive or is not delivered to you. If you have paid for an order and it was not received, you will receive a full refund within 5-10 business days to your original payment method.

2. Order Not Delivered
If your order is not delivered or you do not receive your order for any reason, please contact us immediately at info@nourmaison.co.uk or call +44 1908 772177. We will investigate the issue and process a full refund within 5-10 business days if the order was not fulfilled.

3. Incorrect or Unsatisfactory Orders
If your order is incorrect, incomplete, or unsatisfactory due to quality issues, please contact us within 2 hours of receiving your order at info@nourmaison.co.uk or call +44 1908 772177. We may request photographic evidence of the issue. We will offer a replacement, store credit, or refund depending on the circumstances.

4. Online Orders and Payments
For all orders placed and paid online through our website, refunds will be processed to the original payment method (the card used for payment) within 5-10 business days, depending on your bank's processing time. If your online order cannot be fulfilled for any reason, you will receive a full refund automatically.

5. Dine-In Orders
If you are dissatisfied with your meal due to quality issues while dining at our restaurant, please notify our staff immediately. We will offer a replacement dish or a full/partial refund at our discretion.

6. Reservation Deposits
Deposits for reservations are fully refundable if cancelled at least 24 hours in advance. Cancellations within 24 hours or no-shows may forfeit the deposit.

7. Non-Refundable Items
The following are non-refundable: partially consumed food or beverages (unless there is a quality issue), orders cancelled after preparation has begun, special event bookings with specific cancellation terms, and gift cards.

8. How to Request a Refund
To request a refund, please contact NOUR MAISON LTD using the following details:
Email: info@nourmaison.co.uk
Phone: +44 1908 772177
Address: 149 Grafton Gate, Milton Keynes, MK9 1AE, United Kingdom
Please provide your order number, date and time of purchase, reason for the refund request, and any supporting evidence (photos if applicable).

9. Refund Processing Time
All approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Please note that your bank may take additional time to reflect the refund in your account.

10. Your Statutory Rights
This Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015. If you have any concerns, you may contact Citizens Advice or your local Trading Standards office.

If you have any questions or concerns about this Refund Policy, please contact us at:

NOUR MAISON LTD
Trading as: Nour Maison Café and Brasserie
Address: 149 Grafton Gate, Milton Keynes, MK9 1AE, United Kingdom
Email: info@nourmaison.co.uk
Phone: +44 1908 772177

Thank you for choosing Nour Maison Café and Brasserie. We look forward to serving you!