NOUR MAISON LTD - Privacy Policy

Last Updated: 10-Nov-2024

At NOUR MAISON LTD, trading as Nour Maison Café and Brasserie ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, dine at our café, or engage with us through email marketing.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Billing and Shipping Address: Information required to process and deliver your orders.
• Payment Information: Payment card details (processed securely via Djo Payment Gateway).
• Booking and Order Details: Information you provide when making reservations or placing orders online, such as dietary preferences.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, and pages visited.
• Email Marketing Preferences: Your preferences and interactions with our email communications, such as opens and clicks.

2. How We Use Your Information

We use your information to:

• Process Orders and Payments: Securely process your transactions through Djo Payment Gateway.
• Shipping and Delivery: Fulfil and deliver your purchases.
• Provide Services: Process reservations, take orders, and manage payments.
• Enhance Your Experience: Improve our services, understand customer preferences, and provide a personalized experience.
• Email Marketing: Send you updates, promotions, special offers, and newsletters, if you have opted in to receive these communications.
• Communication: Respond to your inquiries and provide customer support.
• Fraud Prevention: Prevent fraud and ensure the security of transactions.
• Legal Obligations: Comply with applicable laws and regulations.

3. Payment Security

All payment transactions are processed securely through Djo Payment Gateway. We accept payments via Visa, Mastercard, and Amex.

• We do NOT store your full credit/debit card details on our servers.
• All payment data is encrypted using SSL (Secure Socket Layer) technology.
• Our checkout page is secured with HTTPS encryption (indicated by the lock icon in your browser's address bar).
• Payment processing complies with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

4. Email Marketing

By subscribing to our email list, you agree to receive marketing communications from us. We may use your email address to:

• Send you promotional offers, event invitations, and updates about our café and brasserie.
• Provide tailored content based on your preferences and past interactions with us.

Opt-Out:
You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any of our emails or by contacting us directly at marketing@nourmaison.co.uk.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Djo Payment Gateway: For secure payment processing.
• Service Providers: Trusted third-party providers who help us manage our website, process payments, and send marketing communications.
• Shipping/Delivery Providers: For order fulfilment and delivery.
• Legal Requirements: Authorities or law enforcement, if required to comply with legal obligations or protect our rights.

All third parties are required to protect your data in accordance with applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. While we strive to protect your information, please note that no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Update Your Information: Correct any inaccuracies in your personal information.
• Delete Your Data: Request the deletion of your personal data, subject to legal requirements.
• Data Portability: Request transfer of your data in a structured format.
• Opt-Out of Marketing: Unsubscribe from our email marketing communications at any time.

To exercise any of these rights, please contact us at marketing@nourmaison.co.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal, accounting, and regulatory requirements, and resolve disputes.

9. Cookies

Our website uses cookies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

NOUR MAISON LTD
Trading as: Nour Maison Café and Brasserie
149 Grafton Gate, Milton Keynes, MK9 1AE
Email: info@nourmaison.co.uk
Marketing: marketing@nourmaison.co.uk

Legal Entity: This website is owned and operated by NOUR MAISON LTD.

Thank you for choosing Nour Maison Café and Brasserie. We value your privacy and are committed to protecting your personal information.